The AI Trust Problem
Users love AI features — until they don't. The biggest risk isn't technical failure, it's users feeling manipulated or confused about what's AI-generated vs. human-created.
Transparency First
Always label AI-generated content clearly. A small "✦ AI" badge goes a long way. Users accept AI assistance; they reject AI deception.
Progressive Disclosure
Start with suggestions, not decisions. Let users accept, edit, or reject AI output. This builds trust gradually and gives you data on what works.
Give Users Control
Provide settings to turn AI features off or adjust aggressiveness. Power users especially want this control.
Handle Errors Gracefully
AI makes mistakes. Design for failure states explicitly — show a fallback, explain what went wrong in plain language, and offer alternatives.